Our friendly and dedicated team of Clinical Case Managers, Assistant Case Managers, and Administrative Staff form the essential infrastructure that enables us to deliver high-quality, responsive, and person-centred care. Click on the image for full profile.

Each member plays a vital role in ensuring our services run smoothly—from clinical assessments and rehabilitation planning to coordination, reporting, and day-to-day support.

Lucie Robertson

Founder & Clinical Director

Professional Summary

Lucie has 20 years’ experience as a Registered General Nurse,…

Experience

Care Expert
Jacqueline Webb & Co. - 01/2024 - Current

Senior Case…

Professional Registration

  • Nursing and Midwifery Council, 01J0081E
  • Royal College of Nursing, 1972699
  • British Association…

Qualifications

  • BSc (Hons) Adult Nursing, Oxford Brookes University 09/2001 -…

Areas Covered

  • North of England
  • Midlands

Key Skills

  • Effective case management.
  • Identifying rehabilitation goals.
  • Formulating action plans and supporting clients…

Katy Snelgrove

Business Partner & Commercial Director

Professional Summary

Katy partnered with Lucie in 2025 and is now the…

Rachael Chadwick

Clinical Case Manager

Professional Summary

Rachael is an award-winning Case Manager and Chartered Physiotherapist with…

Experience

Senior Case Manager
Key Case Management Ltd - July 2025 to…

Professional Registration

  • HCPC Registered
  • BABICM Registered
  • CMSUK Member

Qualifications

  • Registered Physiotherapist
  • BSc Physiotherapy
  • PG Cert Physiotherapy
  • PG Dip Psychology

Areas Covered

  • South UK
  • East of England
  • London & Surrounds

Key Skills

  • Complex case management - Expert in coordinating care for clients…

Minnieke Vorster

Clinical Case Manager

Professional Summary

Minnieke is an Occupational Therapist and Case Manager with over…

Professional Registration

Memberships and Professional Registrations
HCPC
BABICM Advanced Registered
practitioner
Royal College…

Qualifications

Bachelor of Science
Occupational Therapy
University of Pretoria
Expert Witness

Areas Covered

North East England
Yorkshire

Key Skills

Organisational leadership
Relationship Management
Performance monitoring
Training and Development

Kerry Turner

Clinical Case Manager

Professional Summary

Kerry has been a paediatric nurse for 26 years working…

Areas Covered

North of England

Key Skills

Effective case management -Paediatrics
Acquired Brain Injury
Neurological Conditions
Musculoskeletal conditions
Cerebral Palsy
Complex Care…

Samantha Mayer

Clinical Case Manager

Professional Summary

Samantha specialises in adult neurology, neuro-psychiatry, and mental health, with…

Experience

Associate Case Manager
Key Case Management Ltd - 06/2024 - present

Associate…

Professional Registration

  • Health & Care Professionals Council (HCPC) Registration number: OT61209
  • British Association…

Qualifications

  • Postgraduate Course Occupational Therapy - Bsc Hons 2:1

Areas Covered

  • Cheshire
  • Northwest
  • Midlands

Key Skills

  • 2023 New and Would be brain injury case manager training.
  • 2021…

Hannah Fitzpatrick

Clinical Case Manager

Professional Summary

Hannah is a highly experienced Brain Injury Case Manager based…

Experience

Associate Case Manager
Key Case Management Ltd - July 2025 -…

Professional Registration

  • Health and Care Professions Council
  • BABICM Member
  • Royal College of Occupational Therapists
  • RCOT…

Qualifications

  • BSc Hons: Occupational Therapy (2016)
  • End of Life Care Training Modules…

Areas Covered

  • Kent
  • London
  • South East
  • East of England

Key Skills

  • Brain Injury Case Management -Experienced in coordinating care and…

Caragh Filose

Clinical Case Manager

Professional Summary

Caragh is a highly experienced Consultant Paediatric Occupational Therapist and…

Experience

Consultant Paediatric OT & Case Manager
Key Case Management LTD -…

Professional Registration

  • HCPC: Registered Occupational Therapist - OT 06727
  • RCOT: Member of Royal…

Qualifications

  • UK - Diploma of the British Association of Occupational Therapists.…

Areas Covered

  • Hertfordshire
  • Greater London

Key Skills

  • Leadership
  • Effective Case Management
  • Teaching
  • Adaptability
  • Family dynamics
  • Holistic approaches
  • MDT Facilitation
  • International experience
  • Engagement - Young people
  • Transitioning

Claire Barker

Clinical Case Manager

Professional Summary

Claire is a highly dedicated and experienced Clinical Case Manager…

Experience

Case Manager
Key Case Management Ltd - Sep 2024 - Present

Advanced…

Professional Registration

  • Social Work England - Advanced Social Worker
  • BABICM Registered Practitioner

Qualifications

  • BA (Hons) 1st Class Social Work Studies
  • HND in Care Practice
  • Level…

Areas Covered

  • Yorkshire, Hull, Lincolnshire and the Northeast

Key Skills

  • Complex Case Management & Assessment
  • Safeguarding & Child Protection
  • Court…

Dawn Mather

Assistant Case Manager

Professional Summary

A top-performing and commercially focused professional with more than fourteen…

Experience

Assistant Case Manager/Client Liaison Manager Key Case Management LTD July…

Professional Registration

CMSUK 24-12285

Qualifications

  • IOSH Managing Safely Jan 2013
  • NVQ Level 5 Management,…

Areas Covered

  • Suffolk
  • Essex
  • Norfolk
  • Kent
  • London and Surrounds

Key Skills

  • Business Start-ups • Service Delivery
  • Recruitment & Staff Development

Lynette Chirume

Clinical Case Manager

Professional Summary

Lynette’s clinical (RGN) experience spans over 20 years across General…

Experience

Key Case Management

Lynette provides bespoke case management input for both…

Professional Registration

Nursing & Midwifery Council NMC
BABICM - Registered Practitioner
Royal College of…

Qualifications

Higher Diploma in Adult Nursing: 2002
BSc (Honours) Nursing: 2008

Areas Covered

Kent
Essex
Greater London

Key Skills

Case management
Clinical Research
Infection Control
General Medicine
Chartered Management Institute, London
Introduction to team…

Stephanie Leigh

Clinical Case Manager

Professional Summary

Steph Leigh is an experienced Registered Nurse and Case Manager…

Professional Registration

Nursing and Midwifery Council
BABICM
CMSUK
ESNA

Qualifications

DiPHE Adult Nursing
Qualified in Speciality Neonates
Learning and Teaching Skills
Taking the…

Areas Covered

North West England

Key Skills

Traumatic Brain Injury (TBI)
Acquired Brain Injury, Stroke &
Disorders of Consciousness
Neurodegenerative…

Yaasmin Gabriel

Clinical Case Manager

Professional Summary

Yaasmin is a dynamic and compassionate Case Manager with 3…

Experience

Clinical Case Manager
Key Case Management LTD - July 2025 to…

Professional Registration

  • ATACP Accredited Hydrotherapy Course
  • Balance RehabilitationTraining
  • BOBATH Concept (BBTA)
  • Health and Care Professions…

Qualifications

  • BSc (Hons) Physiotherapy
  • Postgraduate Diploma: Cardiopulmonary Rehabilitation

Areas Covered

  • London & Surrounds
  • Midlands
  • South of UK

Key Skills

  • Effective Case Management
  • Complex Orthopaedic Injuries
  • Brain Injury
  • Spinal Injury
  • Amputations
  • Hydrotherapy
  • Posture Management
  • Spasticity Management
  • Respiratory Conditions
  • State…

Laura Oscroft

Assistant Case Manager

Professional Summary

Laura is a dedicated and compassionate professional with a strong…

Experience

Assistant Case Manager
Key Case Management LTD

January 2026 to Present

  • Manages…

Professional Registration

Level 4 safeguarding Children and Adults
Mental Health First Aider

Qualifications

Complex Care - Registered Management
Currently completing level 5 in…

Areas Covered

Yorkshire & Surrounds
North of England

Key Skills

  • Eating Disorders and Mental
  • Health including self-harm
  • Tracheostomy
  • Ventilation

Jane Mitchell-Reilly

Clinical Case Manager

Professional Summary

With over 30 years of healthcare experience as a Registered…

Experience

Clinical Case Manager

Key Case Management LTD …

Professional Registration

  • Nursing and Midwifery Council 92Y1325E
  • BABICM Registered Practitioner

Qualifications

  • Diploma in Higher Education in Nursing Studies
  • LLB Law Course part-time…

Areas Covered

  • Greater and Central London

Key Skills

  • Case Management of complex clinical cases with neurological, complex and

catastrophic…

Eirini Tsaroucha-Kerr

Clinical Case Manager - Speech & Language Specialist

Professional Summary

Eirini is a Highly Specialist Speech & Language Therapist with…

Experience

Clinical Case Manager
Key Case Management LTD
January 2026 to Present

Manages multi-disciplinary…

Professional Registration

HCPC Registered Speech
Language Therapist – SL31175
RCSLT Member – RC0034222
Active participation…

Qualifications

BSc Speech Therapy (Distinction)
MSc/MEd Counselling &
Special Needs (Distinction)

Areas Covered

North of England

Key Skills

Advanced clinical reasoning, risk assessment and defensible documentation

Calm, structured practice…

Matthew Manifold

Clinical Case Manager

Professional Summary

As an Advanced Clinical Practitioner, Matthew possesses a unique blend…

Experience

Associate Case Manager
Key Case Management Ltd - 01/2025 - Current

Advanced…

Professional Registration

  • Health & Care Professionals Council (HCPC), PA08062
  • BABICM, Registered Practitioner

Qualifications

  • Postgraduate Course Independent Prescriber's Course 01/2018 - 01/2019 Keele University
  • Master…

Areas Covered

  • Cheshire
  • Lancashire
  • Yorkshire
  • Midlands

Key Skills

  • Extensive experience across a variety of healthcare settings
  • Clients with complex…

Anita Maria Tunstall

Clinical Case Manager

Professional Summary

Anita is a forward-thinking and highly motivated Registered General Nurse…

Experience

Clinical Case Manager
Key Case Management Ltd June…

Professional Registration

  • Nursing and Midwifery Council: 88A2885E
  • BABICM Registered Practitioner

Awards

  • British Healthcare Award
  • Queens Nurse…

Qualifications

  • BSc Nurse Practitioner
  • Royal College of Nursing Credential - equivalent to…

Areas Covered

  • Northwest
  • Lancashire
  • Manchester
  • Liverpool

Key Skills

  • Advanced Clinical Assessment & Diagnosis
  • Prescribing & Medication Management -…

Jenny Monk

Executive Operations Lead

Professional Summary

Jenny spent 17 years as a primary school teacher in…

Theresa Cole

Registered Dietitian

Professional Summary

Theresa is an experienced registered dietitian specialising in rehabilitation after…

Professional Registration

REGISTERED DIETITIAN, MBDA
BSc.DIETETICS (HONS), PG CERT APPLIED SPORTS NUTRITION
HCPC: DT…

Michelle Slack

Clinical Case Manager

Professional Summary

Michelle is an astute physiotherapy professional with extensive experience devising…

Experience

Clinical Case Manager
Key Case Management Ltd - July 2025 to…

Professional Registration

  • Acupuncture AACP
  • Makaton Level 2
  • NVQ Level 3 Adult education and training
  • HCPC
  • BABICM…

Qualifications

  • BSc Hons- Physiotherapy June 2003
  • Post Graduate Certificate Non-medical Prescribing…

Areas Covered

  • Midlands
  • London
  • Greater Manchester

Key Skills

  • Independent Prescriber
  • Expert witness
  • Case Manager
  • Acupuncture
  • Rebound Therapy
  • Pain management
  • Hydrotherapy
  • Excellent leadership skills
  • Project Management
  • Experienced with…

Fatimah Parkar

Clinical Case Manager

Professional Summary

Fatimah is an experienced healthcare professional with extensive clinical experience…

Experience

Clinical Case Manager
Key Case Management Ltd - June 2025 -…

Professional Registration

  • Health and Care Professions Council
  • BABICM Member
  • Basic Life Support and manual…

Qualifications

  • BA Physiotherapy
  • MSc Physiotherapy -Successfully completed two-year post graduation, from Loma…

Areas Covered

  • London and Surrounds
  • Midlands
  • East of England

Key Skills

  • Sound knowledge of vestibular rehabilitation and paediatrics.
  • Experienced in being actively…

Chloe Rees

Clinical Case Manager

Professional Summary

Chloe is an experienced Case Manager and Speech and Language…

Experience

Clinical Case Manager
Key Case Management LTD January 2026 to Present

Manages…

Professional Registration

Royal College of Speech and Language Therapists

BABICM registered practitioner

Member…

Qualifications

1981 – 1985 BA Combined Honours French and Spanish Queen…

Areas Covered

Monmouthshire
South Wales
Gloucestershire
Shropshire
Worcestershire
Somerset
Bristol

Key Skills

Complex case management (adult & paediatric brain injury)

Comprehensive client and…

Karen O'Connor

Clinical Case Manager

Professional Summary

Karen is a highly experienced Social Worker and Associate Case…

Experience

Clinical Case Manager
Key Case Management - February to Present

  • Manages…

Professional Registration

  • Social Work England
  • Qualified Practise Educator
  • BABICM

Qualifications

  • Anglian Ruskin University- Practice Educator Qualification
  • Anglian Ruskin University…

Areas Covered

  • East Anglia
  • London
  • Kent

Key Skills

  • Section 42 Safeguarding (adults)
  • Mental Capacity Assessments.
  • Care Act…