Laura Oscroft

Assistant Case Manager

Professional Summary

Laura is a dedicated and compassionate professional with a strong background
in healthcare management, specialising in complex care for children and adults,
including eating disorders, autism, and learning difficulties. With a deep
commitment to improving the lives of clients and their families, she brings
extensive experience to her role. Laura is recognised for her person-centred
approach, strong leadership skills, and the ability to develop high-quality care
services that promote safety, dignity, and positive outcomes for those she
supports.

She has been working in collaboration with case managers, legal
teams and complex care providers for over ten years now and works closely
with Key Case Management’s CQC Registered Manager and Clinical Director on
assisting with those complex personal injury and medical negligence cases.

Experience

Assistant Case Manager

Key Case Management LTD

January 2026 to Present

  • Manages multi-disciplinary teams to provide comprehensive care and
  • rehabilitation packages
  • Client- centred focus
  • Prioritises both short- and long-term client goals
  • Ensures care and rehabilitation were delivered efficiently and holistically.

Registered Manager

Hadi Care Wakefield & Barnsley


September 2024 – January 2026

  • Established and managed a new Complex Care branch in Wakefield
  • Managed a varied caseload of complex care packages
  • Built strong professional relationships with case managers, CCGs, social
  • workers, safeguarding teams, and multidisciplinary healthcare professionals
  • Produced monthly reports for multiple clinical care packages
  • Supported consultants in their roles and development
  • Oversaw rota management, budget control, business development, and KPI
  • performance
  • Conducted staff supervisions, annual appraisals, and investigation meetings
  • Developed and delivered training programmes for new starters and existing
  • staff
  • Led the implementation of new care packages
  • Provided support to new office staff across the organisation
  • Worked closely with the branch nurse to review and update care plans
  • Recruited healthcare assistants through structured interview processes

Branch Manager


  • Established and developed a new Complex Care branch in Barnsley
  • Managed a varied caseload of complex care packages
  • Maintained regular communication with case managers, CCGs, safeguarding
  • teams, and multidisciplinary healthcare professionals
  • Produced monthly reports for a range of clinical care packages
  • Provided ongoing support to consultants in their roles
  • Managed staff rotas effectively to ensure continuity of care
  • Conducted staff supervisions and annual appraisals
  • Led investigation meetings when required
  • Developed tailored training plans for new starters
  • Implemented new care packages
  • Supported new office staff across the organisation
  • Worked closely with the branch nurse to review and update care plans
  • Recruited healthcare assistants through structured interview processes

Deputy Manager

Apollo Homecare


  • Managed a caseload of different complex care packages
  • Liaised regularly with case managers, CCG, Safeguarding and other health
  • care professionals
  • Completed monthly reports for a variety of clinical packages
  • Supported consultants through their roles
  • Managed Rota’s
  • Completed supervisions and annual appraisals with care staff
  • Held investigation meetings
  • Set up training plans for new starters
  • Implemented new packages
  • Supported new office staff across the company
  • Supported the branch nurse with care plan reviews
  • Carried out interviews for potential health care assistants

Professional Registration

Level 4 safeguarding Children and Adults
Mental Health First Aider

Qualifications

Complex Care - Registered Management
Currently completing level 5 in Leadership and Management
Assistant Case Management CPD

Areas Covered

Yorkshire & Surrounds
North of England

Key Skills

  • Eating Disorders and Mental
  • Health including self-harm
  • Tracheostomy
  • Ventilation
  • Suctioning both oral and
  • Nasopharyngeal
  • Epilepsy including rescue
  • medications and VNS
  • Spinal Cord Injuries
  • Brain Injuries
  • Bowel Management including
  • Manual Evacuation
  • MND
  • Autism & Learning Difficulties
  • PEG/PEJ/RIG
  • Medication Management
  • PICA
  • Malnutrition
  • Moving & Handling

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