Our friendly and dedicated team of Clinical Case Managers, Assistant Case Managers, and Administrative Staff form the essential infrastructure that enables us to deliver high-quality, responsive, and person-centred care. Click on the image for full profile.

Each member plays a vital role in ensuring our services run smoothly—from clinical assessments and rehabilitation planning to coordination, reporting, and day-to-day support.

Lucie Robertson

Founder & Clinical Director

Professional Summary

Lucie has 20 years’ experience as a Registered General Nurse,…

Experience

Care Expert
Jacqueline Webb & Co. - 01/2024 - Current

Senior Case…

Professional Registration

  • Nursing and Midwifery Council, 01J0081E
  • Royal College of Nursing, 1972699
  • British Association…

Qualifications

  • BSc (Hons) Adult Nursing, Oxford Brookes University 09/2001 -…

Areas Covered

  • North of England
  • Midlands

Key Skills

  • Effective case management.
  • Identifying rehabilitation goals.
  • Formulating action plans and supporting clients…

Katy Snelgrove

Business Partner & Commercial Director

Professional Summary

Katy partnered with Lucie in 2025 and is now the…

Jane Mitchell-Reilly

Clinical Case Manager

Professional Summary

With over 30 years of healthcare experience as a Registered…

Experience

Clinical Case Manager

Key Case Management LTD …

Professional Registration

  • Nursing and Midwifery Council 92Y1325E
  • BABICM Registered Practitioner

Qualifications

  • Diploma in Higher Education in Nursing Studies
  • LLB Law Course part-time…

Areas Covered

  • Greater and Central London

Key Skills

  • Case Management of complex clinical cases with neurological, complex and

catastrophic…

Samantha Mayer

Clinical Case Manager

Professional Summary

Samantha specialises in adult neurology, neuro-psychiatry, and mental health, with…

Experience

Associate Case Manager
Key Case Management Ltd - 06/2024 - present

Associate…

Professional Registration

  • Health & Care Professionals Council (HCPC) Registration number: OT61209
  • British Association…

Qualifications

  • Postgraduate Course Occupational Therapy - Bsc Hons 2:1

Areas Covered

  • Cheshire
  • Northwest
  • Midlands

Key Skills

  • 2023 New and Would be brain injury case manager training.
  • 2021…

Yaasmin Gabriel

Clinical Case Manager

Professional Summary

Yaasmin is a dynamic and compassionate Case Manager with 3…

Experience

Clinical Case Manager
Key Case Management LTD - July 2025 to…

Professional Registration

  • ATACP Accredited Hydrotherapy Course
  • Balance RehabilitationTraining
  • BOBATH Concept (BBTA)
  • Health and Care Professions…

Qualifications

  • BSc (Hons) Physiotherapy
  • Postgraduate Diploma: Cardiopulmonary Rehabilitation

Areas Covered

  • London & Surrounds
  • Midlands
  • South of UK

Key Skills

  • Effective Case Management
  • Complex Orthopaedic Injuries
  • Brain Injury
  • Spinal Injury
  • Amputations
  • Hydrotherapy
  • Posture Management
  • Spasticity Management
  • Respiratory Conditions
  • State…

Caragh Filose

Clinical Case Manager

Professional Summary

Caragh is a highly experienced Consultant Paediatric Occupational Therapist and…

Experience

Consultant Paediatric OT & Case Manager
Key Case Management LTD -…

Professional Registration

  • HCPC: Registered Occupational Therapist - OT 06727
  • RCOT: Member of Royal…

Qualifications

  • UK - Diploma of the British Association of Occupational Therapists.…

Areas Covered

  • Hertfordshire
  • Greater London

Key Skills

  • Leadership
  • Effective Case Management
  • Teaching
  • Adaptability
  • Family dynamics
  • Holistic approaches
  • MDT Facilitation
  • International experience
  • Engagement - Young people
  • Transitioning

Michelle Slack

Clinical Case Manager

Professional Summary

Michelle is an astute physiotherapy professional with extensive experience devising…

Experience

Clinical Case Manager
Key Case Management Ltd - July 2025 to…

Professional Registration

  • Acupuncture AACP
  • Makaton Level 2
  • NVQ Level 3 Adult education and training
  • HCPC
  • BABICM…

Qualifications

  • BSc Hons- Physiotherapy June 2003
  • Post Graduate Certificate Non-medical Prescribing…

Areas Covered

  • Midlands
  • London
  • Greater Manchester

Key Skills

  • Independent Prescriber
  • Expert witness
  • Case Manager
  • Acupuncture
  • Rebound Therapy
  • Pain management
  • Hydrotherapy
  • Excellent leadership skills
  • Project Management
  • Experienced with…

Claire Barker

Clinical Case Manager

Professional Summary

Claire is a highly dedicated and experienced Clinical Case Manager…

Experience

Case Manager
Key Case Management Ltd - Sep 2024 - Present

Advanced…

Professional Registration

  • Social Work England - Advanced Social Worker
  • BABICM Registered Practitioner

Qualifications

  • BA (Hons) 1st Class Social Work Studies
  • HND in Care Practice
  • Level…

Areas Covered

  • Yorkshire, Hull, Lincolnshire and the Northeast

Key Skills

  • Complex Case Management & Assessment
  • Safeguarding & Child Protection
  • Court…

Rachael Chadwick

Clinical Case Manager

Professional Summary

Rachael is an award-winning Case Manager and Chartered Physiotherapist with…

Experience

Senior Case Manager
Key Case Management Ltd - July 2025 to…

Professional Registration

  • HCPC Registered
  • BABICM Registered
  • CMSUK Member

Qualifications

  • Registered Physiotherapist
  • BSc Physiotherapy
  • PG Cert Physiotherapy
  • PG Dip Psychology

Areas Covered

  • South UK
  • East of England
  • London & Surrounds

Key Skills

  • Complex case management - Expert in coordinating care for clients…

Hannah Fitzpatrick

Clinical Case Manager

Professional Summary

Hannah is a highly experienced Brain Injury Case Manager based…

Experience

Associate Case Manager
Key Case Management Ltd - July 2025 -…

Professional Registration

  • Health and Care Professions Council
  • BABICM Member
  • Royal College of Occupational Therapists
  • RCOT…

Qualifications

  • BSc Hons: Occupational Therapy (2016)
  • End of Life Care Training Modules…

Areas Covered

  • Kent
  • London
  • South East
  • East of England

Key Skills

  • Brain Injury Case Management -Experienced in coordinating care and…

Anita Maria Tunstall

Clinical Case Manager

Professional Summary

Anita is a forward-thinking and highly motivated Registered General Nurse…

Experience

Clinical Case Manager
Key Case Management Ltd June…

Professional Registration

  • Nursing and Midwifery Council: 88A2885E
  • BABICM Registered Practitioner

Awards

  • British Healthcare Award
  • Queens Nurse…

Qualifications

  • BSc Nurse Practitioner
  • Royal College of Nursing Credential - equivalent to…

Areas Covered

  • Northwest
  • Lancashire
  • Manchester
  • Liverpool

Key Skills

  • Advanced Clinical Assessment & Diagnosis
  • Prescribing & Medication Management -…

Matthew Manifold

Clinical Case Manager

Professional Summary

As an Advanced Clinical Practitioner, Matthew possesses a unique blend…

Experience

Associate Case Manager
Key Case Management Ltd - 01/2025 - Current

Advanced…

Professional Registration

  • Health & Care Professionals Council (HCPC), PA08062
  • BABICM, Registered Practitioner

Qualifications

  • Postgraduate Course Independent Prescriber's Course 01/2018 - 01/2019 Keele University
  • Master…

Areas Covered

  • Cheshire
  • Lancashire
  • Yorkshire
  • Midlands

Key Skills

  • Extensive experience across a variety of healthcare settings
  • Clients with complex…

Fatimah Parkar

Clinical Case Manager

Professional Summary

Fatimah is an experienced healthcare professional with extensive clinical experience…

Experience

Clinical Case Manager
Key Case Management Ltd - June 2025 -…

Professional Registration

  • Health and Care Professions Council
  • BABICM Member
  • Basic Life Support and manual…

Qualifications

  • BA Physiotherapy
  • MSc Physiotherapy -Successfully completed two-year post graduation, from Loma…

Areas Covered

  • London and Surrounds
  • Midlands
  • East of England

Key Skills

  • Sound knowledge of vestibular rehabilitation and paediatrics.
  • Experienced in being actively…

Dawn Mather

Assistant Case Manager

Professional Summary

A top-performing and commercially focused professional with more than fourteen…

Experience

Assistant Case Manager/Client Liaison Manager Key Case Management LTD July…

Professional Registration

CMSUK 24-12285

Qualifications

  • IOSH Managing Safely Jan 2013
  • NVQ Level 5 Management,…

Areas Covered

  • Suffolk
  • Essex
  • Norfolk
  • Kent
  • London and Surrounds

Key Skills

  • Business Start-ups • Service Delivery
  • Recruitment & Staff Development