Our friendly and dedicated team of Clinical Case Managers, Assistant Case Managers, and Administrative Staff form the essential infrastructure that enables us to deliver high-quality, responsive, and person-centred care. Click on the image for full profile.

Each member plays a vital role in ensuring our services run smoothly—from clinical assessments and rehabilitation planning to coordination, reporting, and day-to-day support.

Lucie Robertson

Founder & Clinical Director

Professional Summary

Lucie has 20 years’ experience as a Registered General Nurse,…

Experience

Care Expert
Jacqueline Webb & Co. - 01/2024 - Current

Senior Case…

Professional Registration

  • Nursing and Midwifery Council, 01J0081E
  • Royal College of Nursing, 1972699
  • British Association…

Qualifications

  • BSc (Hons) Adult Nursing, Oxford Brookes University 09/2001 -…

Areas Covered

  • North of England
  • Midlands

Key Skills

  • Effective case management.
  • Identifying rehabilitation goals.
  • Formulating action plans and supporting clients…

Katy Snelgrove

Business Partner & Commercial Director

Professional Summary

Katy partnered with Lucie in 2025 and is now the…

Rachael Chadwick

Clinical Case Manager

Professional Summary

Rachael is an award-winning Case Manager and Chartered Physiotherapist with…

Experience

Senior Case Manager
Key Case Management Ltd - July 2025 to…

Professional Registration

  • HCPC Registered
  • BABICM Registered
  • CMSUK Member

Qualifications

  • Registered Physiotherapist
  • BSc Physiotherapy
  • PG Cert Physiotherapy
  • PG Dip Psychology

Areas Covered

  • South UK
  • East of England
  • London & Surrounds

Key Skills

  • Complex case management - Expert in coordinating care for clients…

Minnieke Vorster

Clinical Case Manager

Professional Summary

Minnieke is an Occupational Therapist and Case Manager with over…

Professional Registration

Memberships and Professional Registrations
HCPC
BABICM Advanced Registered
practitioner
Royal College…

Qualifications

Bachelor of Science
Occupational Therapy
University of Pretoria
Expert Witness

Areas Covered

North East England
Yorkshire

Key Skills

Organisational leadership
Relationship Management
Performance monitoring
Training and Development

Kerry Turner

Clinical Case Manager

Professional Summary

Kerry has been a paediatric nurse for 26 years working…

Areas Covered

North of England

Key Skills

Effective case management -Paediatrics
Acquired Brain Injury
Neurological Conditions
Musculoskeletal conditions
Cerebral Palsy
Complex Care…

Samantha Mayer

Clinical Case Manager

Professional Summary

Samantha specialises in adult neurology, neuro-psychiatry, and mental health, with…

Experience

Associate Case Manager
Key Case Management Ltd - 06/2024 - present

Associate…

Professional Registration

  • Health & Care Professionals Council (HCPC) Registration number: OT61209
  • British Association…

Qualifications

  • Postgraduate Course Occupational Therapy - Bsc Hons 2:1

Areas Covered

  • Cheshire
  • Northwest
  • Midlands

Key Skills

  • 2023 New and Would be brain injury case manager training.
  • 2021…

Hannah Fitzpatrick

Clinical Case Manager

Professional Summary

Hannah is a highly experienced Brain Injury Case Manager based…

Experience

Associate Case Manager
Key Case Management Ltd - July 2025 -…

Professional Registration

  • Health and Care Professions Council
  • BABICM Member
  • Royal College of Occupational Therapists
  • RCOT…

Qualifications

  • BSc Hons: Occupational Therapy (2016)
  • End of Life Care Training Modules…

Areas Covered

  • Kent
  • London
  • South East
  • East of England

Key Skills

  • Brain Injury Case Management -Experienced in coordinating care and…

Caragh Filose

Clinical Case Manager

Professional Summary

Caragh is a highly experienced Consultant Paediatric Occupational Therapist and…

Experience

Consultant Paediatric OT & Case Manager
Key Case Management LTD -…

Professional Registration

  • HCPC: Registered Occupational Therapist - OT 06727
  • RCOT: Member of Royal…

Qualifications

  • UK - Diploma of the British Association of Occupational Therapists.…

Areas Covered

  • Hertfordshire
  • Greater London

Key Skills

  • Leadership
  • Effective Case Management
  • Teaching
  • Adaptability
  • Family dynamics
  • Holistic approaches
  • MDT Facilitation
  • International experience
  • Engagement - Young people
  • Transitioning

Dawn Mather

Client Operations Manager

Professional Summary

A top-performing and commercially focused professional with more than fourteen…

Experience

Assistant Case Manager/Client Liaison Manager Key Case Management LTD July…

Professional Registration

CMSUK 24-12285

Qualifications

  • IOSH Managing Safely Jan 2013
  • NVQ Level 5 Management,…

Areas Covered

  • Suffolk
  • Essex
  • Norfolk
  • Kent
  • London and Surrounds

Key Skills

  • Business Start-ups • Service Delivery
  • Recruitment & Staff Development

Yaasmin Gabriel

Clinical Case Manager

Professional Summary

Yaasmin is a dynamic and compassionate Case Manager with 3…

Experience

Clinical Case Manager
Key Case Management LTD - July 2025 to…

Professional Registration

  • ATACP Accredited Hydrotherapy Course
  • Balance RehabilitationTraining
  • BOBATH Concept (BBTA)
  • Health and Care Professions…

Qualifications

  • BSc (Hons) Physiotherapy
  • Postgraduate Diploma: Cardiopulmonary Rehabilitation

Areas Covered

  • London & Surrounds
  • Midlands
  • South of UK

Key Skills

  • Effective Case Management
  • Complex Orthopaedic Injuries
  • Brain Injury
  • Spinal Injury
  • Amputations
  • Hydrotherapy
  • Posture Management
  • Spasticity Management
  • Respiratory Conditions
  • State…

Stephanie Leigh

Clinical Case Manager

Professional Summary

Steph Leigh is an experienced Registered Nurse and Case Manager…

Professional Registration

Nursing and Midwifery Council
BABICM
CMSUK
ESNA

Qualifications

DiPHE Adult Nursing
Qualified in Speciality Neonates
Learning and Teaching Skills
Taking the…

Areas Covered

North West England

Key Skills

Traumatic Brain Injury (TBI)
Acquired Brain Injury, Stroke &
Disorders of Consciousness
Neurodegenerative…

Laura Oscroft

Assistant Case Manager

Professional Summary

Laura is a dedicated and compassionate professional with a strong…

Experience

Assistant Case Manager
Key Case Management LTD

January 2026 to Present

  • Manages…

Professional Registration

Level 4 safeguarding Children and Adults
Mental Health First Aider

Qualifications

Complex Care - Registered Management
Currently completing level 5 in…

Areas Covered

Yorkshire & Surrounds
North of England

Key Skills

  • Eating Disorders and Mental
  • Health including self-harm
  • Tracheostomy
  • Ventilation

Danielle Sullivan

Clinical Case Manager

Professional Summary

Danielle is an experienced Paediatric Nurse with over 12 years…

Experience

Clinical Case Manager
Key Case Management June - Present

  • Manages multi-disciplinary…

Professional Registration

Nursing and Midwifery Council (NMC) – Registered Children’s Nurse

Qualifications

  • Diploma of Higher Education in Children and Young People’s…

Areas Covered

  • East of England
  • Norfolk
  • Suffolk
  • Essex
  • London & Surrounds

Key Skills

  • Paediatric Emergency and Acute Care
  • High Dependency & Intensive…

Karen O'Connor

Clinical Case Manager

Professional Summary

Karen is a highly experienced Social Worker and Associate Case…

Experience

Clinical Case Manager
Key Case Management - February to Present

  • Manages…

Professional Registration

  • Social Work England
  • Qualified Practise Educator
  • BABICM

Qualifications

  • Anglian Ruskin University- Practice Educator Qualification
  • Anglian Ruskin University…

Areas Covered

  • East Anglia
  • London
  • Kent

Key Skills

  • Section 42 Safeguarding (adults)
  • Mental Capacity Assessments.
  • Care Act…

Jane Mitchell-Reilly

Clinical Case Manager

Professional Summary

With over 30 years of healthcare experience as a Registered…

Experience

Clinical Case Manager

Key Case Management LTD …

Professional Registration

  • Nursing and Midwifery Council 92Y1325E
  • BABICM Registered Practitioner

Qualifications

  • Diploma in Higher Education in Nursing Studies
  • LLB Law Course part-time…

Areas Covered

  • Greater and Central London

Key Skills

  • Case Management of complex clinical cases with neurological, complex and

catastrophic…

Michelle Racey

Clinical Case Manager

Professional Summary

Michelle is a highly experienced senior SEND leader with over…

Experience

Clinical Case Manager - Key Case Management

March 2026-Present

Professional Registration

  • Safeguarding (Children L3 & Adults L2)
  • Oliver McGowan Training…

Qualifications

  • Postgraduate Diploma –Social Innovation and Leadership (2012)
  • BSc (Hons)…

Areas Covered

Derbyshire & East Midlands

Key Skills

  • Strategic SEND leadership
  • Statutory frameworks & governance
  • System-Wide case…