Karen O'Connor

Clinical Case Manager

Professional Summary

Karen is a highly experienced Social Worker and Associate Case Manager with over eight years’ experience across Local Authority and private case management settings. She specialises in complex adult social care, safeguarding and mental capacity, with extensive expertise in Section 42 enquiries, Care Act assessments, Continuing Healthcare and hospital discharge.

Karen works from a person-centred, systemic framework and has significant experience supporting individuals with brain injury, mental health needs, dementia, sensory impairment and complex family dynamics. A confident practitioner and qualified Practice Educator, she is recognised for her strong report writing, risk management and safeguarding leadership, as well as her ability to chair multidisciplinary meetings and coordinate effective, outcome-focused care.

Experience

Clinical Case Manager

Key Case Management - February to Present

  • Manages multi-disciplinary teams to provide comprehensive care and rehabilitation packages
  • Client- centred focus
  • Prioritises both short- and long-term client goals
  • Ensures care and rehabilitation were delivered efficiently and holistically.

Associate Case Manager

CCMS & ACM - August 2024 to Present

  • Conducting comprehensive reviews of internal processes to enhance
  • efficiency and compliance.
  • Planning, coordinating, and managing report schedules to meet critical deadlines.
  • Sourcing, maintaining, and updating a network of local and national service providers.
  • Delivering and coordinating care that is safe, timely, effective, efficient, equitable, and client-centred.
  • Monitoring and documenting clients’ progress, treatments, recommendations, and outcomes through INA reports, updates, and supervision sessions.
  • Leading safeguarding initiatives and mental capacity assessments, collaborating closely with stakeholders.
  • Tracking, auditing, and ensuring compliance with Mental Capacity Act and DoLS processes.
  • Overseeing community-based case management activities, supporting clients in home and local settings to ensure personalized and holistic care.

Reviewing internal processes.

  • Organising and setting out key time scales for reports.
  • Sourcing and maintaining the contacts on providers list both locally and nationally.
  • Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centred
  • Tracking and keeping records of clients, treatments, recommendations, and progress through INA’s, update reports and supervision.
  • Safeguarding and mental capacity leads, working in partnerships with stakeholders.
  • Tracking and auditing internal process around Mental capacity and Dol(s)

Expert Witness

Active Care Group - May 2025 to Present

  • Undertaking expert care assessments.
  • Specialising Mental Capacity assessments and safeguarding.
  • Local Authority interventions
  • Working alongside complex family dynamics
  • Working in partnership with multi agency working.

Professional Registration

  • Social Work England
  • Qualified Practise Educator
  • BABICM

Qualifications

  • Anglian Ruskin University- Practice Educator Qualification
  • Anglian Ruskin University - BA Hons in Social work

Areas Covered

  • East Anglia
  • London
  • Kent

Key Skills

  • Section 42 Safeguarding (adults)
  • Mental Capacity Assessments.
  • Care Act assessments and Support planning.
  • Assessments and reviews
  • Carers awareness and support.
  • Facilitating safe Hospital Discharges.
  • Chairing and managing multi-disciplinary meetings and teams.
  • Completing supervisions.
  • Dementia.
  • Hoarding.
  • Mental Health.
  • Brain injury
  • Cerebral Palsy
  • Sensory impairment.
  • Continuing Healthcare.
  • Practice Educator including overseeing student social workers.

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