Dawn Mather

Assistant Case Manager

Professional Summary

A top-performing and commercially focused professional with more than fourteen years expertise in all facets of business start-ups, business development, and leadership acquired principally within the healthcare sector. An analytical business strategist with solid expertise in leveraging existing networks and proactively hunting and securing new opportunities all in the pursuit of business growth and superiority. Collaborative communicator continually focused on building long lasting relationships and promoting synergy across business lines. Extremely confident in business communication, negotiation and decision-making with the ability to build strong partnerships at all levels. A motivational and inspirational leader capable of training and developing individuals to enable them to fulfil their potential. In recent years Dawn has been working exclusively in Complex Case Management. She has a unique blend of skills and experience which enables her to deal with all manner of complex non-clinical issues including care and support, benefit issues. Rehousing to name a few. Dawn is very experienced in client management and liaison with all parties within the claim
structure.

Experience

Assistant Case Manager/Client Liaison Manager Key Case Management LTD July 2025-Present

  • Manages multi-disciplinary teams to provide comprehensive care and rehabilitation packages
  • Client- centred focus
  • Prioritises both short- and long-term client goals
  • Ensures care and rehabilitation were delivered efficiently and holistically.

Assistant Case Manager/Client Liaison Manager HCML November 2018 - Present

  • Providing support to spinal clinical lead in all aspects of case management
  • Sourcing of suitable therapists and specialists.
  • Face to face meetings with rehab clients in own homes/hospital or accompanying to medical appointments
  • Property searches and viewings.
  • Supporting rehab clients and families upon discharge, liasing and sourcing of care providers, setting up of new home, dealing with all utilities associated benefits, furnishing liaising with landlords.
  • Arranging medical appointment, chasing of letters
  • Responding to stakeholder queries.
  • Management of settled claims including budgetary aspects.

Professional Registration

CMSUK 24-12285

Qualifications

  • IOSH Managing Safely Jan 2013
  • NVQ Level 5 Management, February 2008
  • 3 GCSES, Including English and Mathematics

Areas Covered

  • Suffolk
  • Essex
  • Norfolk
  • Kent
  • London and Surrounds

Key Skills

  • Business Start-ups • Service Delivery
  • Recruitment & Staff Development
  • Communications and Business Strategy
  • Relationship Management
  • Business Partnering
  • Business Development
  • Client Relations • Community
  • Contract Management
  • Statutory Frameworks
  • Sales
  • Complex Case Management
  • Key Account Management
  • Budgeting and Cost Management

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