Lucy Jackson
Assistant Case Manager & Best Interests Assessor (BIA)
Professional Summary
Lucy is an experienced Social Work Professional with over eight years’ experience
managing complex adult social care cases in local authority settings. She has
advanced skills in coordinating multi‑agency interventions, managing risk, leading
safeguarding enquiries, and working confidently within complex legal and statutory
frameworks to support defensible decision‑making.
A qualified Best Interests Assessor, Lucy brings strong knowledge of the Mental
Capacity Act, DoLS, the Care Act, safeguarding processes, and NHS Continuing
Healthcare. She is adept at handling high‑risk and high‑volume caseloads, resolving
complex situations involving vulnerable individuals, and negotiating effectively with
families, professionals, and partner agencies.
Recognised for her analytical ability, sound judgement, and attention to detail, Lucy
excels in demanding environments and is experienced in mentoring colleagues and
contributing to service development. Her practice is rooted in delivering
person‑centred, rights‑based outcomes that promote autonomy, safety, and
wellbeing
Experience
Assistant Case Manager
Key Case Management Ltd, July 2026 to Present
- Manages multi-disciplinary teams to provide comprehensive care and rehabilitation packages
- Client- centred focus
- Prioritises both short- and long-term client goals
- Ensures care and rehabilitation were delivered efficiently and holistically
Social Worker & Best Interests Assessor (BIA)
2023 - Present - Learning Disability & Autism Team
- Managed caseload involving high‑risk situations, ensuring statutory compliance and positive outcomes
- Undertook Mental Capacity and Best Interests Assessments within complex legal frameworks
- Led safeguarding enquiries and crisis interventions, including emergency placements and risk planning
- Produced detailed reports that were legally robust and suitable for scrutiny
- Coordinated multi‑agency work across health, housing, and care providers
- Analysed complex information to support evidence‑based decision‑making
- Provided mentoring and informal supervision to aid team development
- Contributed to CHC processes and complex funding decisions
Social Worker
- Managed a diverse caseload across older adults, physical disabilities, and complex needs
- Conducted Care Act assessments, safeguarding enquiries, and case reviews
- Coordinated multi-agency interventions to ensure effective outcomes
- Managed crisis situations including hospital discharges and emergency placements
- Negotiated effectively with families, providers, and professionals
- Maintained accurate, legally compliant case records
- Supported duty functions including triage and risk prioritisation
- Promoted strengths-based approaches to maximise independence
Lead Worker – Asylum Seekers with Disabilities
(Additional Responsibility)
- Led complex cases involving asylum seekers with multiple vulnerabilities
- Coordinated support across statutory, health, housing, and voluntary sectors
- Managed safeguarding, immigration-related complexities, and funding arrangements
- Advocated for equitable access to services
- Provided specialist guidance to colleagues
- Contributed to service development and improved multi-agency working
Newly Qualified Social Worker (ASYE)
- Successfully completed ASYE programme
- Managed a supported caseload, including dementia and complex health needs
- Undertook Care Act assessments and support planning
- Developed core skills in safeguarding, MCA, and person-centred practice
- Worked collaboratively with professionals and families to coordinate care
Student Social Worker
- Conducted strengths-based assessments and contributed to care and support planning for adults with Learning Disabilities (LD), Physical and Sensory Impairments (PSI), mental health needs, and complex social care needs.
- Applied key legislation, including the Care Act 2014 and Mental Capacity Act
- 2005, in assessment and intervention planning.
- Supported safeguarding enquiries, risk assessments, and the promotion of individual wellbeing, choice, and independence.
- Worked collaboratively with service users, carers, health professionals, and partner agencies to achieve positive outcomes.
- Developed strong communication, analytical, case management, and report writing skills.
- Maintained accurate case records and demonstrated reflective, person centred, and outcome-focused practice
Professional Registration
Social Work England Registered
Qualifications
- Best Interests Assessor (BIA) 2023
- BA (Hons) Social Work – First Class Honours Anglia Ruskin University | 2015 – 2018
- Access to Higher Education Diploma - Colchester Institute | 2014
Areas Covered
- East of England
- London and Surrounds
Key Skills
- Complex Case Management
- Risk Assessment & Risk Management
- Safeguarding Enquiries & Investigations
- Mental Capacity & Best Interests Decision-Making
- Legal & Regulatory Compliance
- Multi-Agency Coordination
- Stakeholder Engagement & Relationship Management
- Crisis Intervention & Escalation Management
- Court-Ready Report Writing
- Evidence Gathering & Analysis
- Continuing Healthcare (CHC) Processes
- Funding & Resource Management
- Conflict Resolution & Negotiation
- Quality Assurance & Case Documentation
- Service User Advocacy
- Coaching, Mentoring & Team Support
- Mosaic, Microsoft Office & Outlook
