Michelle Racey
Clinical Case Manager
Professional Summary
Michelle is a highly experienced senior SEND leader with over 30 years’ expertise in multi‑professional case management across health, education and social care. She is recognised for her ability to lead complex, high‑risk cases and deliver evidence‑based, defensible outcomes for children and young people, their families and the wider workforce. A skilled strategic communicator, Michelle works effectively across statutory services to influence decision‑making, resolve complexity and uphold the rights of CYP. She brings a deep understanding of the psycho‑emotional impact of SEND processes, enabling sensitive, child‑centred approaches that support empowerment and family stability. Michelle is known for progressing complex cases efficiently within legal parameters, producing robust, research‑informed reports and maintaining exceptional professional standards. She has extensive experience representing systems during joint CQC, DfE and social care SEND inspections, operating as a senior ICB lead and contributing to service evaluation, assurance and continuous improvement.
Experience
Clinical Case Manager - Key Case Management
March 2026-Present
- Manages multi-disciplinary teams to provide comprehensive care and rehabilitation packages
- Client- centred focus
- Prioritises both short- and long-term client goals
- Ensures care and rehabilitation were delivered efficiently and holistically.
Designated Clinical Officer for SEND
*South Yorkshire ICB, Sheffield* January 2019 - 2025
- Provided strategic leadership across SEND case management for Sheffield and the wider South Yorkshire system.
- Oversaw a high-volume tribunal caseload, ensuring robust evidence, compliance and defensible decision-making.
- Advised and influenced senior stakeholders across NHS, local authority, education and national bodies (NHSE, DfE, CDC).
- Led complex funding and commissioning decisions including Continuing Care, CHC and S117 aftercare.
- Established governance frameworks to strengthen statutory compliance and equitable access to services.
- Utilised data and system insight to inform commissioning strategy and reduce reliance on high-cost provision.
Professional Registration
- Safeguarding (Children L3 & Adults L2)
- Oliver McGowan Training Tier 1 & 2
- IPSEA L3 (in progress)
Qualifications
- Postgraduate Diploma –Social Innovation and Leadership (2012)
- BSc (Hons) Children’s Community Nursing (2005)
- ENB 998 (Teaching and assessing) (2000)
- Diploma in Nursing (Registered Nurse – Child) (1995)
Areas Covered
Derbyshire & East Midlands
Key Skills
- Strategic SEND leadership
- Statutory frameworks & governance
- System-Wide case management
- Senior Stakeholder engagement & influence
- Evidence-Based assessment & reporting
- Tribunal & Legal Process oversight and delivery
- Commissioning strategy & service development
- Equality Act 2010 & Children and Families Act 2014
